Reports

Evidence for better inbound decisions

Surface reports will examine how teams capture, qualify, route, and learn from inbound demand. Every publication should make its methodology easy to inspect.

Published research

No Surface reports have been published yet. Subscribe or explore our operating guides while the first research is prepared.

Our research standard

Use medians or distributions where averages could mislead, and never generalize a customer outcome into a market benchmark.

Methodology checklist
A methodology checklist listing the disclosures a Surface report must make: definitions, sample construction, time period, exclusions, sponsorship, and known limitations.
DisclosureWhat it must state
DefinitionsLead, qualified lead, opportunity, conversion
Sample, period, exclusionsWho is in, when, what was removed
Sponsorship & limitationsWho funded it; what it cannot support

For journalists and analysts

Quotable conclusions must match the underlying analysis; customer or partner data requires documented permission.

For journalists and analysts
A press and analyst resource panel listing a downloadable methodology, chart source notes, correction history, and a contact path.
ResourceWhat it provides
MethodologyDownloadable, for every published analysis
Chart source notesThe source behind every figure
Corrections & contactWhat changed; a path to the research owner

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Evidence for better inbound decisions

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